Support
From this page you can check on known issues for the latest release of the software and view the status of any calls you have raised with the STARS helpdesk. If you need help with any part of STARS then call the helpdesk on 0845 8386860 or email support@fourform.com. Be sure to have your school name or customer number handy when you call or include this information in your email.
Forgotten Your STARS Internet Address?
The address to type into your browser to access STARS is "http://YourSchoolName.fourform.com" (please note the "http://" prefix instead of "www").
If you're still having trouble accessing your system then you can enter the first 4 digits of your customer number into the form below and we'll show a link to your STARS login page. Alterntively, just ring the helpdesk on 0845 8386860 and they will tell you how to access STARS for your school.
Logged Calls
To check on the status of a call logged with the helpdesk, enter the first 4 digits of your customer number and the call number in the boxes below then click on the 'Check' button.
Known Issues
The following section describes known issues for the current major release, issues status and the version when a patch will be available or when the issue was fixed.
| Description | Raised | Raised Version | Est Fix Version | Fix Version | Status |
|---|---|---|---|---|---|
| Package item not displayed on Year Grid Report |
2010-02-10
|
5.2 | 5.31 |
5.31
|
FIXED
|
| Column sorting not displaying in the correct order for alphabetical results |
2009-09-24
|
5.14 | 5.15 |
5.15
|
FIXED
|
| Luganda EAL language required |
2009-09-19
|
5.13 | 5.14 |
5.14
|
FIXED
|
| Progress Report. Reports not being saved correctly |
2009-09-14
|
5.12 | 5.13 |
5.13
|
FIXED
|
| Standalone Server. New pupils not importing correctly |
2009-08-24
|
5.1 | 5.11 |
5.11
|
FIXED
|
| Pupil notes icon not displaying correctly |
2009-06-16
|
5.0 | 5.1 |
5.1
|
FIXED
|
| Empty class names can be created |
2009-05-21
|
5.0 | 5.1 |
5.1
|
FIXED
|
Upload Files To FourForm
If you have received an authorisation code to upload files to FourForm, click on the link below to access the upload page.
Please Note: You will need a valid authorisation code to upload a document to FourForm. If you have not received this code or if your code has expired then contact the support desk for assistance.